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Frequently Asked Questions (FAQ) About SquirrelMailQ: What is SquirrelMail?Q: I am getting the error "ERROR: Could not complete request. Reason Given: Subscribe" Q: Can I use multiple names from the address book? Q: Can I add names directly to the address book from a email? Q: How can I save a copy of each email I compose? Q: How can I sort my email by a different column header? Q: The webpage is being displayed in another language! Q: How can I have SquirrelMail display the sizes of my emails? Q: How can I add or remove folders? Q: How do I change the size of the folder bar on the left? Q: Do I need to have cookies enabled to use SquirrelMail? Q: Can I use the old (TWIG) webmail client? Q: Can I change the date format? Q: How do I delete messages? Q: Why can't I log into SquirrelMail? Q: Why have my folders disappeared? What is SquirrelMail? SquirrelMail is the current webmail application for Internet America customers. This program allows you to check your email from any computer with a web browser and an internet connection. The URL address is http://webmail.airmail.net. After clicking the Login button and entering your username and password, you will be able to read, delete, reply to, and forward any emails that have not already been downloaded in your email program. 
I am getting the error "ERROR: Could not complete request. Reason Given: Subscribe" This error will occur when you are not "subscribed" to any folders. To rememdy this, click the Options link, then click the Folder Preferences link. You don't have to actually change any of your preferences; just click the Submit button. After you submit the information, click the Refresh Folder List link at the top of the page. This should refresh your list of folders and allow you to read your email by going to your INBOX folder.
Can I use multiple names from the address book? Yes. The address book search will display all matches for the search criteria entered in the search box. If 10 names are displayed, any combination may be selected for either the To: or CC: fields. All selected addresses will be inserted into the proper filed when the Use Address button is pressed.
Can I add names directly to the address book from a email? No. At this time you cannot add names directly from a received email to the address book. You can, however, right click on the address and save it to the clipboard and paste this into the address book. Try not to be disappointed. SquirrelMail is under continual development and this might be included in the future in one form or another.
How can I save a copy of each email I compose? First you will need to create a "Sent" folder. If you already have a folder in the left sidebar titled "Sent", then you can skip the creation step. To create the Sent folder, click the Folders link, and enter the new folder name (in this case "Sent") in the "Create Folder" section. Once you click the "Create" button, the new folder should be created (you will have to click the refresh folder list link in the left sidebar). Now click the Options link, then click the Folder Preferences link. From this page, there should be a drop down list at the top that says Sent Folder. In this drop down list, select the "Sent" folder. Click the Submit button at the bottom. Now all the emails you send should also be saved in your "Sent" folder!
How can I sort my email by a different column header? Next to each column there is a small gray box. If you click that gray box, SquirrelMail will rediplay your messages by that column.
The webpage is being displayed in another language! This can sometimes happen when you are changing your Display Preferences. To change the default language back to English, click the Options link (the fourth link from the left), then click the Display Preferences link (first link on the right side). There should be a box titled Language. In that drop down list, select English, then click the Submit button at the bottom. SquirrelMail should now display the webpage in English again!
How can I have SquirrelMail display the sizes of my emails? By default, SquirrelMail will not display the "Size" column for your emails. To turn this column on, click the Options link, then click the Index Order link. The drop down list at the bottom should have "Size" in the list (possibly along with other columns). Select the "Size" column, then click the Add button. This will add the Size column to your folder list. Click the INBOX link on the left sidebar and you should now see the list of your messages.
How can I add or remove folders? To add or create folders (to help organize your email account), click the Folders link at the top. From here you can delete folders you have created (under the Delete Folder section) or create folders (under the Create Folder section). You can also rename existing folders.
How do I change the size of the folder bar on the left? The default size for the folder list sibar on the left is 150 pixels. Sometimes you need to make this bigger to see all of your folders correctly. To change the size, click the Options link, then click the Display Preferences link. About half way down there is a drop down list labeled Width of folder list. Here you can change the size by either choosing fewer or more pixels to reserve for the sidebar. Make sure you click the Submit button to save your changes!
Do I need to have cookies enabled to use SquirrelMail? Yes! You MUST have cookies enabled to use both the SquirrelMail and TWIG webmail clients. Whenever you log in, your username and password is stored in a cookie file (a local file stored on your computer). This information is read from the file whenever you access the webmail page. If this cookie is not found, the webmail client will insist that you log in again. To find out how to enable cookies, go here and select your browser.
Can I use the old (TWIG) webmail client? At this point in time, you can no longer access the old webmail client, known as TWIG mail. If you have any problems using the SquirrelMail client, please contact our technical support team for help.
Can I change the date format? Unfortunately, at this time you cannot change the format in which the date is displayed in SquirrelMail.
How do I delete messages? There are two way to delete messages in SquirrelMail:
Why can't I log into SquirrelMail? There is no easy way to know why you cannot log into SuqirrelMail, but here are a few things to try.
Why have my folders disappeared? Any folders you have create in the old webmail client (TWIG) will not be visible in the new SquirrelMail client.
Please email our technical support team if you have any questions. By Telephone: 1-800-232-4335 Toll-free 
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